Shipping policy

SHIPPING POLICY

ORDER PROCESSING
Orders are normally prepared within 4–7 business days (Monday to Friday, excluding public holidays). Processing time is separate from delivery time. During launches, holidays or unusually high demand, processing may take longer.

ESTIMATED DELIVERY
Estimated delivery is 7–15 business days after dispatch for supported destinations. Delivery dates are estimates, not guarantees. Carrier delays, customs, weather, peak periods and remote-area delivery can affect timing.

SELLING DESTINATIONS
We intend to serve customers in the United States, United Kingdom, Canada, Australia and supported European countries. Availability, rates and displayed currency are determined by the destination selected at checkout.

TRACKING
When tracking is available, details are sent after dispatch. Tracking may take several business days to update. Some orders may arrive in separate packages.

ADDRESS ACCURACY
Customers must provide a complete and accurate delivery address. Contact girlsselfdefence@gmail.com immediately if a correction is needed. We cannot guarantee changes after processing begins and are not responsible for delays or loss caused by an incorrect address supplied at checkout.

CUSTOMS, DUTIES AND TAXES
International orders may be subject to import tax, customs duty or handling charges imposed by the destination country. Unless checkout states otherwise, these charges are the customer’s responsibility. Customs clearance may delay delivery.

LOST, DAMAGED OR MISSING ORDERS
If tracking shows no movement for an extended period, or your parcel arrives damaged or incomplete, email us with your order number and relevant photos. We will investigate with the carrier and provide an appropriate resolution under our Return and Refund Policy.

DELIVERED BUT NOT RECEIVED
Check the delivery address, safe places, household members and neighbours, then contact the carrier. If the parcel remains missing, email us promptly so we can assist.

CONTACT
girlsselfdefence@gmail.com