Frequently Asked Questions

How long does delivery take?
Orders are processed in 4–7 business days. Estimated delivery after processing is 7–15 business days.

Where do you ship?
We serve customers in the United States, United Kingdom, Canada, Australia and European countries. Availability is confirmed at checkout.

Can I track my order?
When tracking is available, it is sent to the checkout email. Tracking can take 2–5 business days to update after dispatch.

What currency will I pay in?
Shopify can display local currency according to your country and market settings. The final currency and total are shown at checkout.

Can I return an item?
Eligible unused items may be returned within 30 days of delivery. See Returns and Refunds for conditions and exclusions.

What if my order is damaged or incorrect?
Email girlsselfdefence@gmail.com with your order number and clear photos or video of the item and packaging.

Are colours exactly the same as photographs?
We aim for accurate images, but lighting and screen settings may cause small differences.

Are personal-safety products legal everywhere?
Rules vary by country, state and region. Customers must check local laws before ordering, carrying or using any regulated product.

How do I contact you?
Use the Contact page or email girlsselfdefence@gmail.com.