Returns and Refunds

We want you to feel confident shopping with Girls Self Defence. Eligible items may be returned within 30 days of delivery.

Return eligibility
Items must be unused, unworn, unwashed and in their original condition with all packaging, tags and accessories included. Proof of purchase is required.

Start a return
Email girlsselfdefence@gmail.com within 30 days of delivery with your order number, the item you want to return and the reason for return. Please wait for return instructions before sending anything back. Items returned without approval may not be accepted.

Damaged, defective or incorrect items
Contact us promptly and include clear photos or video of the item and packaging. If the claim is approved, we will arrange an appropriate replacement, refund or store credit.

Non-returnable items
For hygiene and safety reasons, used personal-safety items, opened cosmetics, jewellery that has been worn, personalised items, gift cards and final-sale items cannot be returned unless they arrive damaged or defective.

Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Original shipping charges, customs duties and import taxes are non-refundable. Use a tracked service because we cannot be responsible for returns lost in transit.

Refunds
After the return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time.

Cancellations
Contact us as soon as possible. Orders that have entered processing or have shipped may not be cancellable.